A person answers every message, 9 am to 5 pm Brisbane time, Monday to Friday, except Queensland public holidays. We watch for outages and urgent abuse reports at all hours.
| Pro | Hobby | |
|---|---|---|
| Your production service is down because of a problem on our side | within 1 hour | within 4 hours |
| Something isn't working as it should | within 4 hours | within 1 business day |
| Questions, billing and everything else | within 1 business day | within 2 business days |
These are times to a first reply, in support hours.
- Write from Help, which attaches the app or database you're asking about, or email support@wattlecloud.com.
- Ask the community in our Discord.
- Report phishing, malware or other abuse with the abuse form.